Politique d’expédition

Order Processing Time

All orders are processed and prepared for shipment within 1–3 business days after your payment is confirmed (excluding weekends and public holidays). Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Shipping Rates & Estimated Transit Times

All orders are shipped from our warehouse in Shenzhen China.

1. Standard Shipping: $5.99

 Transit Time: Estimated 5-10 business days to US, UK, CA, AU;  Estimated 6-12 business days to other European countries.

2. Express Shipping: $15.99

 Transit Time: Estimated 3-5 business days to US, UK, CA, AU and other European countries.

Note: Estimated delivery times are provided by logistics carriers and exclude potential delays caused by customs clearance, extreme weather, or regional holidays. During peak shopping seasons (such as Black Friday or Christmas), shipping times may be extended by 3-5 business days.

Order Tracking

Once your tracking number is generated, please allow 24-48 hours for the tracking status to update on the carrier’s system. If you have any trouble tracking your package, please contact our support team.

Customs, Duties & Taxes

Unless otherwise specified at checkout, customers are responsible for any customs duties, import taxes, or clearance fees levied by their local government or postal authorities. These charges are not included in the item price or shipping cost.

Incorrect Shipping Address & Undeliverable Packages

Please ensure that your shipping address is accurate and complete before finalizing your order.

We are not responsible for packages lost or delivered to wrong addresses due to incorrect information provided by the customer at checkout.

If a package is returned to us due to an invalid address or failure to collect/accept delivery, the buyer will be responsible for any re-shipping fees.

Delayed or Lost Packages

If your tracking status shows no updates for more than 7 business days, or if your package has not arrived within 20 business days from the dispatch date, please contact us at info@niimbotstore.com with your order number so that we can investigate the shipment.

If a package is officially confirmed as lost by the logistics carrier, we will gladly offer you either a full refund or a free replacement shipment.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at:

Email: info@niimbotstore.com

Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (UTC+8)