Refund policy
30-Day Return Policy
We offer a 30-day return policy for eligible items. You have 30 calendar days from the date you receive your order to request a return.
For returns under our voluntary 30-day return policy, items must be unused and in their original, resalable condition, with all original accessories and packaging included. Proof of purchase or your order number is also required.
All return requests must be initiated by contacting our customer service first. To request a return, please email us at info@niimbotstore.com with your order number and the reason for the return. Please contact us before sending any items back. Once your request has been reviewed, we will provide the return instructions and the full return address.
Return Address
The return address will be provided upon request after you contact our customer service team.
Return Shipping Costs
- For change-of-mind and other non-defective returns under our voluntary 30-day return policy, customers are responsible for the return shipping costs.
- Customers must arrange and pay for the return shipment using a carrier of their choice. We do not provide prepaid return labels for these returns.
- Any customs duties, taxes, or other charges arising from a customer-arranged return shipment are the customer's responsibility, where applicable.
- If you would like to estimate the return shipping cost before placing an order, please contact us at info@niimbotstore.com.
These conditions apply to our voluntary 30-day return policy and do not limit any statutory consumer rights.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us at info@niimbotstore.com. Include your order number and, where possible, photos or videos showing the issue.
We will review the issue and work with you to arrange an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable consumer protection laws.
If the issue is confirmed to be our responsibility, including a manufacturing defect, damage during shipping, or an incorrect item sent, we will cover the reasonable return shipping costs and provide return instructions.
Nothing in this section limits your statutory rights regarding faulty, damaged, or non-conforming goods.
Non-returnable items
- Items that cannot be resold after use (e.g., paper or labels).
- Items that cannot be returned in their entirety, and you need to return them in their original condition with all packaging, accessories, and trademarks.
- Items not purchased from www.niimbotstore.com.
- Items with quality problems caused by unauthorized repair, misuse, negligence, water damage, modification or improper installation, or items with torn or altered labels, equipment serial numbers or safety tags.
- Items that do not match the information on the warranty certificate.
- Items that the shopping page on the official website specifies as non-returnable or non-exchangeable once sold.
European Union: 14-Day Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 calendar days from the day you receive the goods, without giving a reason, subject to applicable legal exceptions.
To exercise this right, please notify us by email at info@niimbotstore.com within the 14-day period. You may send a clear statement identifying your order and confirming that you wish to withdraw from the purchase.
After notifying us, you must send the goods back within 14 calendar days.
You may handle the goods as necessary to establish their nature, characteristics, and functioning, as you would be allowed to do in a physical store. You may be responsible for any diminished value resulting from handling beyond what is necessary, where permitted by law.
Return Address and Costs for EU Customers
Please email us at info@niimbotstore.com with your order number and the reason for the return. Please contact us before sending any items back. Once your request has been reviewed, we will provide the return instructions and the full return address.
Unless the goods are defective or we have agreed otherwise, you are responsible for the direct cost of returning the goods. Return shipping costs vary depending on the country, carrier, parcel weight, and dimensions. Please contact us before purchasing if you would like to estimate these costs.
Refunds for EU Statutory Withdrawals
If you exercise your statutory right of withdrawal:
- We will refund the price paid for the returned goods.
- We will also refund the cost of the least expensive standard delivery option originally offered. Additional costs for a more expensive delivery option are not refundable where permitted by law.
- Refunds will be made using the original payment method unless you expressly agree otherwise.
- We will process the refund within 14 calendar days after being informed of your decision to withdraw. Where permitted by law, we may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Certain statutory exceptions may apply under applicable consumer protection laws.
United Kingdom: 14-Day Right to Cancel
If you are a consumer in the United Kingdom, you generally have the statutory right to cancel an online purchase within 14 calendar days from the day after you receive the goods, without giving a reason, subject to applicable legal exceptions.
To exercise this right, please notify us by email at info@niimbotstore.com within the 14-day cancellation period. You may send a clear statement identifying your order and confirming that you wish to cancel it.
After notifying us, you must send the goods back within 14 calendar days.
You may handle the goods as necessary to establish their nature, characteristics, and functioning, as you would be allowed to do in a physical store. You may be responsible for any diminished value resulting from handling beyond what is necessary, where permitted by law.
Return Address and Costs for UK Customers
Please email us at info@niimbotstore.com with your order number and the reason for the return. Please contact us before sending any items back. Once your request has been reviewed, we will provide the return instructions and the full return address.
Unless the goods are faulty or we have agreed otherwise, you are responsible for the direct cost of returning the goods. Return shipping costs vary depending on the carrier, parcel weight, dimensions, and shipping service. Please contact us before purchasing if you would like to estimate these costs.
Refunds for UK Statutory Cancellations
If you exercise your statutory right to cancel:
- We will refund the price paid for the returned goods.
- We will also refund the cost of the least expensive standard delivery option originally offered. Additional costs for a more expensive delivery option are not refundable where permitted by law.
- Refunds will be made using the original payment method unless you agree otherwise.
- We will issue the refund within the period required by applicable UK consumer protection laws, generally within 14 calendar days after we receive the returned goods or evidence that you have sent them back.
Certain statutory exceptions may apply under applicable consumer protection laws.
Refunds for Other Eligible Returns
For returns under our voluntary 30-day return policy, we will notify you by email once we have received and inspected your returned item.
If the return is approved, the refund will generally be processed to your original payment method within 10 business days after approval.
Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
Refund Details
- Returns due to our responsibility: We will refund the applicable order amount, including the original standard shipping fees where applicable, and cover reasonable return shipping costs.
- Voluntary change-of-mind returns: The product price will be refunded. Original shipping charges are non-refundable, except where applicable law requires otherwise.
- EU and UK statutory withdrawals or cancellations: Original standard delivery costs will be refunded as required by applicable law. Additional costs for a more expensive delivery option are not refundable where permitted by law.
- Restocking fees: We do not charge restocking fees for eligible returns.
Exchanges
If you would like a different product or model, please contact us at info@niimbotstore.com.
Where an exchange is not available, you may request a return in accordance with this policy and place a new order for the desired item.
Any statutory rights relating to defective or non-conforming goods remain unaffected.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@niimbotstore.com.
If your order has not yet been dispatched, we will make reasonable efforts to stop the shipment and process the cancellation.
If your order has already been dispatched, it may no longer be possible to stop the shipment. You may request a return after delivery in accordance with this policy and any applicable statutory cancellation rights.
Nothing in this section limits your statutory cancellation rights.
Contact Us
For questions about returns, refunds, or order cancellations, please contact us:
Business Name: Huainan Bangxu E-Commerce Co., Ltd.
Email: info@niimbotstore.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC+8 / China Standard Time)
